Returns & exchanges

Last updated: 2 September 2026

This is a translation for your convenience. Where this translation and the Dutch text differ, the Dutch text prevails. Dutch text →

What a return costs you

You do not arrange the return shipment yourself: we create the label. You pay what a standard shipment to your country costs — the same shipping cost as for your order, even if it was shipped for free, because free shipping applied to the outbound trip. We deduct that amount from your refund. You never have to advance shipping costs or find a parcel service yourself.

If it was our mistake, you pay nothing. Was the item faulty, did it arrive damaged or did we send the wrong one? Choose that reason in the form and add a photo. We review your report — usually within one working day — and if we approve it, you simply get the return costs back on top.

How to send it back

1. 1Register your return on the returns page. You only need your order number and email address — the order number is at the top of your confirmation email.
2. 2Tick which items may go back and choose a reason per item. If you want to exchange for another size, state it right away.
3. 3Print the label on plain A4 paper and stick it clearly on the box, over the old address label.
4. 4Put the items back in the original packaging, with all tags attached, and drop the parcel off at a UPS Access Point or hand it to a UPS driver.
5. 5Track your return via the link in your confirmation email. As soon as we have checked the parcel, we refund.

Our return period

You may return or exchange your purchase within 30 days of the purchase date, as long as the item is unused, unfitted and in its original packaging. That is more generous than the law requires: legally it is 14 days, we give you 30.

Your statutory right of withdrawal

As a consumer you may in any case cancel your order within 14 days of receipt without giving a reason. That period starts on the day you (or someone you designate) receive the last item of the order. Within those 14 days you only need to let us know that you are returning; after that you have another fourteen days to actually send the parcel. In that case you also get the standard shipping costs of your order back.

You can also withdraw without registering a return right away: Withdraw from contract here. You'll then get a confirmation of receipt by email straight away.

Exchange for another size

Choose the size you do want in the form. We set it aside as soon as your return is registered and send it once the parcel has arrived — that shipment to you is free. The return of the old item does cost the usual return costs. If the size you want is not listed, it is sold out; we then simply refund.

Refund

We refund within 14 days after you have registered your return, via the same payment method you paid with. We may wait until we have the item back or until you show that you have sent it — whichever comes first. You will see the return costs deducted, unless we have approved your report.

Condition of the item

You may inspect and try on an item as you would in a shop. If you go further — actually using a helmet, wearing a pant for a whole training session, applying stickers, fitting parts — we may offset the loss in value against your refund.

What you cannot return

• Fitted or used parts, and items without original packaging.
• Items made to your size or design, such as sticker kits with your own name or number.
• Sealed items that cannot be returned for hygiene reasons once the seal is broken.
• Gift vouchers and digital credit.

Warranty

Besides your return period you have the statutory warranty: if something goes wrong within two years that should not, you are entitled to repair, replacement or a refund. Wear from normal use and crash damage are not covered — a helmet that has done its job is used up.

Frequently asked questions

Model withdrawal form

You do not have to use this — the online registration is enough — but you may. Fill in and send to info@gear2win.com:

To GEAR2WIN BV, GEAR2WIN – Returns, Lodewijk De Raetstraat 62, 3920 Lommel, België: I hereby give notice that I withdraw from my contract of sale of the following goods — [items], ordered on [date], received on [date]. Name, address, date and signature of the consumer.