Last updated: 2 September 2026
This is a translation for your convenience. Where this translation and the Dutch text differ, the Dutch text prevails. Dutch text →
Contact details
Call +32 11 87 37 66, email info@gear2win.com or drop by the shop in Lommel.
Lodewijk De Raetstraat 62, 3920 Lommel (Belgium) — View on Google Maps
Opening hours
| Day | Hours |
|---|---|
| Monday – Friday | 10:00 – 12:00 and 13:00 – 18:00 |
| Saturday | 10:00 – 16:00 |
| Sunday | closed |
Here's how we can help you fast
Ordering & paymentPrices, payment and the agreement→Shipping & deliveryRates, delivery times and tracking→Returns & exchanges30 days, print your label straight away→Start a returnRegister and print your label→My accountOrders, details and addresses→Privacy & cookiesWhat we keep and why→How we show reviews56 Google reviews→
Frequently asked questions
How do I reach customer service?+
Call +32 11 87 37 66, email info@gear2win.com or drop by the shop in Lommel.
When is my order shipped?+
If you order Monday to Thursday before 14:00, or on Friday before 12:00, and the item is in stock, your parcel leaves the same day. Within the Benelux you usually have it the next working day; to other countries it takes one to three working days longer.
When will my parcel arrive?+
Within the Benelux usually the next working day after shipping. To other countries one to three working days longer. The exact estimate is in your shipping confirmation.
What does shipping cost, and when is it free?+
From € 99 in the Benelux, Germany and France we ship for free; other countries have their own thresholds, listed under Shipping & delivery. Free shipping does not apply in combination with super-sale, discounted and Black Friday items.
Can I pick up my order in the shop?+
Yes — choose pickup at checkout, and you collect your order at our shop in Lommel.
How many days do I have to return something?+
You may return or exchange your purchase within 30 days of the purchase date, as long as the item is unused, unfitted and in its original packaging. That is more generous than the law requires: legally it is 14 days, we give you 30.
When do I pay nothing for the return?+
If it was our mistake: a defect, transport damage or a wrong item. Choose that reason, add a photo and register. We assess it and if we approve, you get the return costs added to your refund.
How do I start a return?+
Go to Returns & exchanges and register your return with your order number and email address — the label prints out right away.
Which payment methods do you accept?+
You can pay with iDEAL, Bancontact, Visa, Mastercard. Payment goes through Mollie; we neither see nor receive your card or account details. We process your order as soon as the payment is confirmed.
Can I change the email address in my account?+
Your email address is also your login name, so you can't change it here. Contact our customer service and we'll switch it over for you.
Did not find your answer?
Send us your order number and where you are stuck — then we will sort it out together. Shipping is handled by UPS, payments via Mollie.
Email customer service →