Terms and conditions

Last updated: 2 September 2026

This is a translation for your convenience. Where this translation and the Dutch text differ, the Dutch text prevails. Dutch text →

1. Who we are

This webshop is operated by GEAR2WIN BV, trading as GEAR2WIN, with registered office at Lodewijk De Raetstraat 62, 3920 Lommel, Belgium. Company number 0837.366.554, VAT number BE 0837.366.554. You can reach us via info@gear2win.com, on +32 11 87 37 58 or through customer service on +32 11 87 37 66.

2. What these terms apply to

These terms apply to every offer in this webshop and to every contract that follows from it. By ordering you accept them. If we deviate from them in a specific case, we confirm that in writing; the other provisions then simply continue to apply.

3. The offer

We describe our items as accurately as possible and use photos from the manufacturer or our suppliers. Colours on your screen may differ from the actual item. Obvious mistakes or errors in the offer do not bind us.

We show stock based on our own shop and that of our suppliers. It can happen that an item turns out to be unavailable after all; then we let you know as soon as possible and refund that part of your order.

4. Prices

All prices are in euros and include VAT. For deliveries within the European Union we apply the VAT rate of the destination country (OSS scheme). Shipping costs are added separately and shown before you pay — see shipping & delivery. Prices may change, but never for an order you have already placed.

5. The contract

The contract is concluded at the moment we confirm your order by email. As long as that confirmation has not been sent, you can cancel the order free of charge.

6. Payment

You can pay with iDEAL, Bancontact, Visa, Mastercard. Payment goes through Mollie; we neither see nor receive your card or account details. We process your order as soon as the payment is confirmed.

7. Delivery

We deliver to the address you give with your order. If you order Monday to Thursday before 14:00 or on Friday before 12:00, and the item is in stock, we ship the same day. Delivery times are an estimate, not a binding date, unless we expressly agree otherwise. The rates and thresholds for free shipping are under shipping & delivery. If it unexpectedly takes long, you will hear from us and may cancel the order free of charge. The risk of loss or damage passes to you as soon as you, or someone you designate, take delivery of the parcel.

8. Right of withdrawal and returns

As a consumer you have a statutory cooling-off period of 14 days after receipt. On top of that we apply a return period of 30 days after the purchase date for unused, unfitted items in their original packaging. How that works, which exceptions there are and how you are refunded is fully described under returns & exchanges. That page forms part of these terms.

The cost of the return shipment is yours and equals the standard shipping cost to the country of your delivery address, as stated on our shipping page — even if your order was shipped for free. Outside Europe it is the standard shipping cost calculated for your order. We create the return label and deduct that amount from your refund. If it concerns a faulty item, transport damage or a wrong delivery on our part, the return costs are on us. You report that when registering, preferably with photos; we assess the report and share the result via your tracking page. Until that assessment we provisionally withhold the return costs and, if approved, reimburse them in full after all. This arrangement does not affect your statutory rights in case of non-conformity. You register your return via the returns form, where you can print the label straight away.

9. Warranty

You have the statutory warranty of conformity: for two years after delivery you may expect an item to be what may be expected of it. If it turns out not to be, we repair or replace it, or refund. Report the defect within two months of discovering it.

• Wear from normal use is not covered by the warranty.
• Nor is damage from a fall, misuse, your own modifications or poor maintenance. A helmet that has taken a blow must be replaced, even if you see nothing from the outside.
• For items you use in a racing or rental context, the manufacturer's warranty terms apply.

10. Complaints

If you have a complaint, let us know first via info@gear2win.com. We confirm within seven days and look for a solution together. If we cannot work it out, you can turn to the Belgian Consumer Ombudsman Service (consumentenombudsdienst.be) or the European ODR platform (ec.europa.eu/consumers/odr).

11. Liability

Our liability is limited to the amount of your order, except in case of intent, gross negligence or personal injury — no limitation applies there. Motocross is a risk sport: protective equipment reduces the risk of injury but does not rule it out. Always follow the manufacturer's instructions.

12. Privacy

How we handle your data is set out in our privacy statement.

13. Applicable law

Belgian law applies to these terms. Disputes are submitted to the competent courts of the judicial district of our registered office, unless mandatory law designates another court — as a consumer you always retain the protection of the law of your own place of residence.

14. Language

These terms and all other texts on this site are drawn up in Dutch. The translations are there to help you. Where the Dutch text and a translation differ, the Dutch text prevails.